RunnerPR Exchange and Return Policy

1. Scope

This policy applies to all purchases made online through the RunnerPR website.

2. Right to information and receipt

• Upon completing a purchase, RunnerPR will issue a receipt/confirmation with basic order information (date, products, price, payment method, store ID), which will be sent to the customer by email. This practice is mandatory as provided by consumer legislation in Puerto Rico.
• At the time of receiving the merchandise, the customer must keep that receipt as proof for any exchange or return.

3. Period to request exchange or return

• The client has 30 calendar days from the date of receipt of the order to request an exchange or return, unless otherwise indicated in this document (for example, products on final offer). This period is reasonable and coincides with what many stores establish for returns. — You can adjust this margin according to your needs.
• The request must be made by email or contact form on the website, indicating the order number, product(s) to be returned or exchanged, and reason.

4. Conditions to accept return/exchange

For RunnerPR to accept a return or exchange, the product must comply with the following:

• Be in perfect conditions, no signs of use, damage, dirt, odors, etc.
• Have your original packaging intact, including boxes, labels, seals, manuals and any original accessories or tags.
• It must not be a product on sale marked as “final sale” or liquidation, unless it is defective.
• In the case of sports shoes or clothing, the customer must be allowed to inspect without damaging it; If it has already been used, no return is appropriate.

5. Products not eligible (or subject to special conditions)

Some products may be excluded or have different rules, for example:

• Products marked as “final sale” or “special offer”.
• Products damaged due to customer misuse.
• In cases of discounts/promotions, it may apply that the return be only by store credit (if clearly indicated when making the purchase).

6. Defective, wrong or damaged products in shipping

If upon receiving the order the customer detects that an item:

• It’s defective,
• It arrived damaged,
• Or it’s not the item you ordered,

RunnerPR will then accept return or replacement at no additional cost, provided the customer notifies within a reasonable time (e.g 7 days from delivery), provide photos or evidence of the problem, and return the item in its original packaging. RunnerPR may offer a refund or exchange for the correct product.

7. Refunds or credits

• If the return is approved and corresponds to a refund, it will be made through the same payment method which the client originally used. This is important towards a fair consumer experience. (Although certain deferred business practices may currently allow store credit to be offered, it is always advisable to offer direct refunds for transparency and satisfaction). Note that there are recent bills in PR to require direct repayment instead of just credit.
• If store credit is offered (in particular cases), RunnerPR will clearly inform you of this condition before completing the purchase.

8. Visible exposure of the policy

• The policy should be available in a clear and visible place on the website — ideally a link in the footer, on the “Terms and Conditions” page.
• If RunnerPR also has a physical space, the regulation requires that it display a sign notifying the return policy, in clear, legible letters. Daco+1

9. Return/exchange process

Typical steps for the client will be:

1. Send return or exchange request by email or web form, indicating order number, product(s), reason.
2. Expect confirmation from RunnerPR within a reasonable time (e.g. 48–72 hours).
3. Pack the product in its original packaging, with labels, accessories and manuals.
4. Return the product through the indicated courier service (customer or store covers shipping depending on the case — to be defined in your policy).
5. Once the item is received and verified, RunnerPR will process the refund or send the exchange.

10. Limitations and responsibilities

• RunnerPR is not responsible for returns that do not comply with the established conditions (use, lack of packaging, shortages, signs of damage due to misuse).
• Returns are also not guaranteed for products marked “final sale” or “special offer”, unless they are defective or there is a shipping error.
• The customer must keep the receipt/purchase order as proof.

11. Contact for returns

To request an exchange, return or report problems, the customer must contact: [miguel@runnerpr.com] with your name, order number, product and problem description.

 

 Why this policy is convenient for RunnerPR and customers

• It offers clarity and transparency from the beginning, building trust and reducing conflict.
• Complies with the minimum obligations required by the regulatory entity (Department of Consumer Affairs of Puerto Rico — DACO): issue receipts automatically, expose a visible policy, allow returns under clear conditions.
• It provides a reasonable period (30 days) for changes/returns, which customers usually value, without excessively affecting business operations.
• It allows you to handle special cases (offers, final sales, defective products) with flexibility, protecting both the client and the business.
• Promotes good reputation, customer loyalty and reduced risks of complaints or sanctions for deceptive practices.